Office 365 Contacts

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Microsoft Office 365 offers many different types of contacts, but not all types of contacts can be created by every Office 365 user and some of them are not visible to all the users in Office 365. Therefore, you have to carefully consider the pros and cons before you decide which types of contacts should be used within your organization.

The person's name is there, but data is missing in the fields. When comparing my view of the misformed contact with the host's view, the host has all of the information this is blank in my view. This is an issue that I continue to troubleshoot in Outlook 2013 64-bit and 32-bit Office. 2017-07-25 18:31:39 Goz Reply. #Office365 #Outlook #SharePointDiscover how your organization can benefit from a shared contact list. Note: The custom fields do not sync to Outlook desktop.

The following table describes the different types of contacts that are available in Office 365 and points out their advantages and disadvantages. Once you understand the different types of contacts, you can then decide which one you are going to use for your organization. It is best to plan your contacts strategy before you migrate to Office 365 and then train the users on how to use them. You can download a PDF file of this table for offline use.

Type of ContactDescription of ContactAdvantagesDisadvantages
Office 365 ContactsOffice 365 contacts are created by the administrators and are available under People to all users in Office 365.The contacts are visible to all users in Microsoft Outlook, Outlook on the Web, and mobile devices.These contacts can only be created and updated by Office 365 administrators.

You can’t add custom fields for birthdays, anniversaries, etc.

SharePoint ContactsSharePoint Contacts app can be used to store business contacts for SharePoint Online users. The contacts will be visible not only on the SharePoint site, but also on the SharePoint mobile app.Users who have access to the SharePoint team sites and SharePoint mobile apps will be able to see and update these contacts.

The contacts are flexible and can use custom fields, views, workflows, etc.

These contacts cannot be used outside SharePoint in Outlook or People in Office 365.

Requires some basic knowledge of the SharePoint lists.

Microsoft Access ContactsYou can use the Access Contacts app to store your customers contacts. They will be visible in Access, or in a SharePoint site if hosted there.User who have access to Access app or SharePoint site that hosts the app will be able to see and update the contacts.

Contacts will be much more customizable and useful because you will be able to take advantage of the functionality in Access.

Unless your Office 365 plan already includes Access, you’ll have to purchase it.

Only users that are familiar with Access will be able to take advantage of this contact solution.

Dynamics CRM Online ContactsIf you have purchased Microsoft Dynamics CRM Online, you can use it to store and manage your customer contacts, along with other customer relationship management (CRM) features.

Using this for contacts will only make sense if you plan to use Microsoft Dynamics CRM in your business.

Dynamics completely integrates with Office 365 so there won’t be a need to have another contact list in Office 365 or SharePoint.More complicated than other options and will require customization.

Pretty expensive as a “contacts” solution on its own. Even if you are a one-person shop, Dynamics CRM will cost you at least $250/month.

Third-Party ContactsOne of the above contacts should be sufficient for you, but if for some reason you want to use a third-party contact, you can either use a third-party app available in the office Store or purchase a third-party contact software that integrates with Office 365. These types of contacts are rarely needed in Office 365.These will be likely to cost much more than other contacts in Office 365 (except for Dynamics, which will be most expensive), unless you find a third-party contact app in the Office Store. However, you are likely to get many more features in a third-party app.Depending on the level of integration, you may need a separate login.

The type of integration with Office 365 may be questionable.

You have to rely on the third-party for technical support.

You will find the above information useful to make a decision for your organization. In my experience, the vast majority of organizations need to use Office 365 contacts because they can be used throughout the Office 365 environment. The above list is in order of common usage. For example, Office 365 contacts are the most used and the third-party contacts are the least used.

  1. Office 365 Contacts
    It doesn’t matter if you are in SharePoint, Microsoft Teams, Mail, Calendar, OneDrive, Tasks, Planner, Flow, Dynamics 365, Forms, or any other Office 365 apps, you will be able to use the Office 365 contacts everywhere.
  2. SharePoint Contacts
    The SharePoint contacts are limited to SharePoint sites so the only time you want to use these contacts will be when you don’t care about using them in email or anywhere else in other Office 365 apps (e.g. Mail, Calendar, etc.). Needless to say, this is not a common scenario.
  3. Microsoft Access Contacts
    Microsoft Access contacts are also rarely used because they can be only used in SharePoint site or Access. Microsoft is discouraging the use of Access anyway because it’s old technology and you would only use Access contacts if all your users know how to use Access. In addition, not all Office 365 subscriptions include Access, which means you may have to purchase Access licenses.
  4. Dynamics CRM Online Contacts
    Microsoft Dynamics CRM Online is designed for large organizations, but there is nothing stopping from a small organization using it. Unlike some other applications, Microsoft hasn’t made Dynamics CRM affordable to the masses. Therefore, smaller businesses with five or less employees rarely use this application. Small businesses, independent contractors, and sole proprietors make up the majority of business owners in the United States. However, Microsoft is not going after that market at the time I wrote this article. Currently the minimum price for purchasing Microsoft Dynamics CRM is $250/month. That’s $50/month per user with a mandatory purchase of 5 licenses. So, a sole proprietor who doesn’t have any employees will have to buy 5 licenses for herself, or find another solution that may not integrate with Office 365. For businesses who use Dynamics CRM, using CRM contacts is a fantastic option as long as they can afford it. This solution is overall a bit more complex and requires user training in Dynamics CRM. Also, keep in mind that if you have 5,000 users you will have to purchase 5,000 Dynamics CRM licenses.
  5. Third-Party Contacts
    These types of contacts are rare because of the cost. Businesses also have to make sure that their third-party contact solution integrates well with Office 365, which they often will if they are advertised as Office 365 integrated solutions. However, you will have to rely on the third-party for technical support. If you call Microsoft, they may ask you to remove the third-party application before they can help you troubleshoot any problems and they would be justifiable in making that request. Therefore, it’s not common for organizations to use third-party applications for contacts.
Download a PDF file of the above table for offline use.
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How can I connect my Exchange/Office 365/Outlook address book to my Contacts+ account?

If you're connecting your Exchange/Office 365/Outlook address book in the Contacts+ for Web app, you can do so from your Sync Sources.

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If you're connecting your Exchange/Office 365/Outlook address book from the Contacts+ for Mac app, click on Contacts+ (menu dashboard at the top of your Mac), click Preferences, then click the [+] icon at the bottom left corner.

If you're connecting your Exchange/Office 365/Outlook address book from the Contacts+ for iOS app, tap + icon (top right corner) >> Add Sync source.

Office 365 Contacts

If you're connecting your Exchange/Office 365/Outlook address book from the Contacts+ for Android app, navigate to Settings >> Contacts >> Synced Accounts >> tap on + icon

What versions of Microsoft Exchange server (on-premises / self-hosted Exchange) do Contacts+ support?

Office 365 contacts export

Contacts+ currently supports Exchange Server 2016, 2013, and 2010.

What are the most common reasons Contacts+ will not be able to connect to my Exchange or Office 365 account?

Unfortunately, some Office 365/Exchange/Outlook accounts will not be able to connect and sync with Contacts+. This may be due to one or more of the following reasons:

  1. The administrator for the Exchange account has disabled Exchange Web Services (EWS). EWS is the protocol Contacts+ uses to sync with Exchange.
  2. The administrator for the Exchange account has not properly configured EWS (or has chosen not to configure it). In the case where the Administrator misconfigured EWS, connecting may still be possible via manual configuration. Please email our Support team for further instructions.
  3. EWS may be temporarily down for that Exchange account.
  4. The Exchange version is unsupported. Contacts+ supports versions 2016, 2013, and 2010. At this time, any previous versions are not supported.
  5. The site administrator has placed a firewall (most commonly Microsoft Forefront TMG) in front of Exchange such that it blocks Contacts+’s access.

Can I connect my Exchange Online/Office 365/Outlook if my account has two-factor authentication enabled?

Yes, two-factor authentication should not affect your ability to connect.

Why do we sometimes ask for your Exchange/Office 365/Outlook password? Do we store this?

Exchange Server (on-premises Exchange) does not support OAuth, so we need to store your password in order to authenticate. We store your password using industry-standard security practices. If you have further questions or concerns, please contact our Support team.

Which contact list is Contacts+ syncing with my Exchange/Office 365/Outlook account?

Contact Microsoft Office 365 Billing

The My Contacts list.

Are there any photo size limitations in syncing photos between Contacts+ and Exchange?

Yes. The maximum image size Exchange Web Services (EWS) permits is 2GB. Keep in mind that the vast majority of services (including Contacts+) don't upload images larger than 32/36 kB. Contacts+ software does not download images larger than 128 kB. Our photo push does not touch photos larger than 8MB.

Do Contacts+ tags sync with Exchange/Office 365/Outlook contacts?

Unfortunately, not at this time. However, we plan to sync Contacts+ Tags with Office 365/Exchange/Outlook in the future.

Office 365 Contacts Not Syncing With Iphone

Can all contact information be synced with Exchange/Office 365/Outlook?

Unfortunately, not all contact fields are supported in Exchange/Office 365/Outlook

Office 365 Outlook Login

  • Primary
  • Company Main (Main)
  • Business Phone (Work)
  • Business Phone 2 (Work)
  • Mobile (Cell, iPhone)
  • Car Phone (Mobile, Cell, iPhone)
  • Home
  • Home 2 (Home)
  • Business Fax (Work Fax)
  • Home Fax
  • Other Fax (Fax)
  • Assistant
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  • ISDN
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  • Radio
  • Telex
  • Other