Vpn Service Is Not Available Cisco Anyconnect

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I use Cisco AnyConnect on my Windows 7 computer to make VPN connections. It also has capability to connect to WiFi. But I always had problems in connecting toWiFi with AnyConnect. Connection drops frequently and it keeps saying ‘Acquiring IP address‘.

Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps. Uninstall AnyConnect. Open Java preferences. Change to run applets in their own process. Drag the 32 bit Java on top. If this does not help, upgrade the AnyConnect client to the latest available release. Cisco anyconnect VPN service not available win 10 – Safe User-friendly Installed Some websites nonetheless block accession to. Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. Oct 25, 2011 Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials. Cisco AnyConnect VPN Client Troubleshooting TechNote Cisco AnyConnect VPN Client FAQ.

AnyConnect installs a service called ‘Network Access Manager‘ which seems like takes over the native Windows WiFi connecting client. So when I click on the network icon in the System tray it says ‘No connections are available'(See below snapshot). Without AnyConnect, it always displays the WiFi connections available.

If you are facing the problem then you can try the following solution that worked for me.

  • Open Services management console by running Services.msc from Run
  • Find the service ‘Cisco AnyConnect Network Access Manager‘.
  • Right click and stop the service.
  • Now Cisco AnyConnect will say ‘NAM service unavailable
  • Now Windows will use the native WiFi client to connect to the WiFi
  • When you reboot your system, the NAM service will start and may cause problem again. You can disable this service in Services management console to prevent that.

AnyConnect has settings to disable the NAM feature. But that did not work for me. Even after disabling NAM service, I could not connect to WiFi. Windows network icon shows the WiFi connection but gives the error ‘Windows was not able to connect to…‘. I followed the below steps to do this.

  • Opened Anyconnect window and click on Advanced.
  • Clicked on ‘Networks’ tab in the left side pane.
  • Clicked on Configuration tab. Changed the NAM to disabled as shown below.


Stanford's VPN allows you to connect to Stanford's network as if you were on campus, making access to restricted services possible. To connect to the VPN from your Windows computer you need to install the Cisco AnyConnect VPN client.

Vpn Service Is Not Available Cisco Anyconnect Vpn

Two types of VPN are available:

  • Default Stanford (split-tunnel). When using Stanford's VPN from home, we generally recommend using the Default Stanford split-tunnel VPN. This routes and encrypts all traffic going to Stanford sites and systems through the Stanford network as if you were on campus. All non-Stanford traffic proceeds to its destination directly.
  • Full Traffic (non-split-tunnel). This encrypts all internet traffic from your computer but may inadvertently block you from using resources on your local network, such as a networked printer at home. If you are traveling or using wi-fi in an untrusted location like a coffee shop or hotel, you may wish to encrypt all of your internet traffic through the Full Traffic non-split-tunnel VPN to provide an additional layer of security.

You can select the type of VPN you want to use each time you connect to the Stanford Public VPN.

Cisco Secure Desktop (CSD) FAQ

Install the VPN client

  1. Download the Cisco AnyConnect VPN for Windows installer.
  2. Double-click the InstallAnyConnect.exe file.
  3. When a message saying the Cisco AnyConnect client has been installed, click OK.

Connect to the Stanford VPN

Cisco Anyconnect Issues With Windows 10

  1. Launch the Cisco AnyConnect Secure Mobility Client client.
    If you don't see Cisco AnyConnect Secure Mobility Client in the list of programs, navigate to Cisco > Cisco AnyConnect Secure Mobility Client.
  2. When prompted for a VPN, enter su-vpn.stanford.edu and then click Connect.
  3. Enter the following information and then click OK:
    • Group: select Default Stanford split- tunnel (non-Stanford traffic flows normally on an unencrypted internet connection) or Full Traffic non-split-tunnel (all internet traffic flows through the VPN connection)
    • Username: your SUNet ID
    • Password: your SUNet ID password

  4. Next, the prompt for two-step authentication displays. Enter a passcode or enter the number that corresponds to another option(in this example, enter 1 to authenticate using Duo Push to an iPad). Then click Continue.
    • You may have to scroll down the list to see all of your options.
    • If your only registered authentication method is printed list, hardware token, or Google Authenticator, the menu does not display. Enter a passcode in the Answer field and click Continue.
  5. Click Accept to connect to the Stanford Public VPN service.
  6. Once the VPN connection is established, a message displays in the lower-right corner of your screen, informing you that you are now connected to the VPN.

Disconnect from the Stanford VPN

Cisco Anyconnect Vpn Client Download

  1. In the notification area, click the Cisco AnyConnect icon if it is displayed. Otherwise, go to your list of programs and click Cisco AnyConnect Secure Mobility Client.
  2. At the prompt, click Disconnect.